Live Operations

My child has left something on the bus, how can I get this back?
If your child has left something on the bus, please complete the "Contact Us" form on your school transport booking port...
How do I track the school bus?
If the bus has not arrived to the stop, and it is past the timetabled departure time, then it is likely that the route h...
How do I share tracking with someone else?
To allow someone else (your child, another family member or someone else) to view the tracking, please go to "My Account...
How can I receive notifications about travel updates?
To receive notifications when there are travel updates or disruption alerts to the service please follow the guidance in...
Where should I wait for the bus?
It is important that you wait at the allocated bus stop shown on the school transport booking portal and on your confirm...
What happens in the event of severe weather?
Snow, high wind, and serious road accidents can impact bus services but rarely cause it to be cancelled; it is essential...
Do I need to signal for the bus to stop?
All drivers have been trained on their routes, and we use the same drivers on each route every day. However, occasionall...
What should I do if I am running late to the bus stop?
The school buses will run strictly to the timetable. The Terms and Conditions parents are reminded to arrive to the bus ...
What should I do if the tracking is not working?
In order to view live tracking, please navigate to "My Account" < "live tracking".If nothing is appearing on this page, ...
How will I find out if there are disruptions to the bus service?
If a bus is delayed and we are aware of this, affected parents will receive an email or text message to notify them of t...
The bus did not stop, what should I do?
If the bus goes past you but fails to stop, please get in touch with us either via email (contact@vectare.co.uk) or phon...
How do I see if my child has boarded the bus?
driver, chaperone, or by tapping or scanning their ID card or QR code. When this is done, 'boarded' will show next to th...
How do I see if my child has alighted the bus?
For an afternoon journey, drivers will tick passengers on to the bus as they board, and then mark as alighted, when they...
Who can I call in an emergency?
In the event of an emergency with immediate threat to life, please dial 999.If you are experiencing a live operational i...
Can I add another mobile number / email to receive notifications on my booking?
If you would like to add a second Phone Number / Email Address to receive notifications, please get in contact with our ...

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